CHPW Financial Pty Ltd

Privacy Policy & Disclaimer

CHPW Financial Pty Ltd (CHPW) is committed to protecting the privacy of our clients and other persons with whom we deal. Detailed below, for your information, is our policy on the management of personal information.

Type of personal information we collect:

As a financial planning organisation we are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and/or contains information about you. In addition, our ability to provide you with financial planning service and advice is dependent on us obtaining certain personal information about you, including:

Full name, address, phone numbers (home, work, mobile & facsimile), e-mail address, etc

Details of your current financial circumstances, including your assets and liabilities, income expenditure, insurance cover, superannuation and estate planning information, Details of your financial needs and objectives, Employment details, family commitments and social securities eligibility

Your tax file number and, in some cases, your Centrelink customer reference number.

In addition, for some clients, we may hold a copy of their Wills and Powers of Attorney.

Non-disclosure of personal information

As we are required by legislation and professional standards, to collect sufficient information to ensure appropriate advice can be given, in respect of recommendations made to our clients, if you elect not to provide us with the personal information, referred to above, we will be unable to provide you with a complete service.

How we collect personal information

We will not collect any personal information about you except when you have knowingly provided that information to us or have authorised a third party to provide that information to us.

Generally collection of your personal information will be effected in either face to face interviews, over the telephone or via e-mail. From time to time additional and/or updated personal information may be collected through one or more of those methods.

We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide to you the services you have requested including:

The preparation of your financial plan

The provision of financial planning advice to you

Making investment recommendations

Reviewing your financial plan

Reviewing investment recommendations

Use and disclosure of your personal information

We may disclose your personal information to superannuation fund trustees, insurance providers, and product issuers for the purpose of giving effect to your financial plan and recommendations.

Storage and security of your personal information

Your personal information is generally held in your client file. Information may also be held in a computer database. We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential.

In the event that you cease to be a client of our firm, any personal information which we hold about you will be maintained in a secure environment for a period of 7 years in order to comply with legislative and professional requirements, following which time the information will be destroyed.


Access to your personal information

You may at any time, by contacting us, request access to your personal information and we will provide you with access to that information either by providing you with copies of the information requested, or providing you with a summary of the information held.

Changes to your personal information

We will endeavour to ensure that, at all times, the personal information about you which we hold is up to date and accurate. In the event that you become aware, or believe, that any personal information, which we hold about you is inaccurate, incomplete or outdated, you may contact us and provide to us the correct information and we will take all reasonable steps to correct the information.

Privacy complaint

If you wish to complain about any breach or potential breach of this privacy policy, you should contact us and request that your complaint be directed to the Privacy Officer. Your complaint will be considered within 7 days and responded to. It is our intention to use our best endeavours to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who many investigate your complaint further.

Further information

If you have any questions about our privacy policy please contact:

Ray Werden B Bus Dip FP Managing Director CHPW Financial Pty Limited Australian Financial Services Licence No 280201 ACN 110 598 368 Direct line 0408 389 540

Fax 03 9867 4505